Terms & Conditions PLEASE READ CAREFULLY

By accepting this appointment you are agreeing to the below terms -

Cancellation Policy – The Hope Centre - Perth

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48  hours before it is scheduled to take place or are a no show, you will be subject to a non-refundable fee of no more than $85

1. I understand that I will be charged a LATE CANCELLATION FEE of $85 if I fail to give at least 48 hours’ notice prior to cancelling my appointment.

2. I understand that I will be charged a NO-SHOW fee of $85 if I fail to show for my appointment.

3. I understand that if I have a pension or low-income card that is MY responsibility to make sure that it is in date and I AM responsible for the full charge of the service provided if I cannot provide proof of date and no refund or credit will be issued once provided.

4. I understand that I AM responsible for the account of any minor using any services provide if I have signed on their behalf.

5. I understand that a counselling session will be 50 minutes*. I understand that if I am late to the appointment, I will have to end my session at the allotted time. By booking this appointment , I am agreeing to the above stated terms and stipulations regarding the services I receive from The Hope Centre – Perth.

To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.

You can cancel or reschedule an appointment by emailing us at hopecentreperth@gmail.com  texting or calling our office on 0487 069 941.

**COVID POLICY We understand in these unprecedented times that being unwell is unpredictable. No cancellation fee will be charged if you can provide a medical note from a GP or pharmacist or a proof of a PCR positive test.